Return And Refund Policy

Last Updated:

Thank you for shopping with Niranjan Lal and Sons. We strive to provide high-quality grocery products and ensure that all orders are carefully packed before dispatch. Please read our Return and Refund Policy carefully before placing an order.

1. General Policy

Due to the nature of grocery and food products, all sales are considered final unless the product received is damaged, defective, incorrect, or missing at the time of delivery.

By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy.

2. Mandatory Unboxing Video Requirement

To be eligible for any return, replacement, refund, or claim related to damaged, defective, incorrect, or missing products, customers must record a continuous, unedited video while opening the package.

The video must:

Start before opening the sealed package.
Clearly show the shipping label and package condition.
Capture the complete unboxing process without any cuts or edits.
Clearly display any damage, defect, incorrect item, or missing item.

Failure to provide a valid and complete unboxing video will result in automatic rejection of any return, replacement, or refund request.

Photographs alone will not be accepted as proof.

3. Non-Returnable and Non-Refundable Situations

Returns, replacements, and refunds will not be provided in the following cases:

Incorrect product ordered by the customer.
Change of mind after purchase.
Customer no longer requires the product.
Customer entered an incorrect shipping address.
Delivery failure due to customer unavailability.
Product dislike based on personal taste, preference, aroma, texture, or appearance.
Minor packaging variations that do not affect product quality.
Claims submitted without a valid unboxing video.
Claims submitted after the specified reporting period.
Damage caused after delivery.
Products opened, consumed, altered, or tampered with by the customer.

4. Reporting a Problem

Any issue with an order must be reported within 24 hours of delivery.

Customers must send:

Order number
Description of the issue
Complete unboxing video
Supporting photographs (if requested)

Claims submitted after 24 hours of delivery may not be accepted.

All claims should be emailed to:

Email: da0437866@gmail.com

5. Inspection and Verification

All claims are subject to review and verification by Niranjan Lal and Sons.

We reserve the sole right to:

Accept or reject any claim.
Request additional information.
Determine whether a product qualifies for replacement or refund.
Decide the appropriate resolution based on our investigation.

Our decision regarding any claim shall be final and binding.

6. Refund Approval

Refunds will only be considered if:

A valid unboxing video is provided.
The claim is verified by our team.
The issue is determined to have occurred before delivery.

If approved, refunds may be processed to the original payment method within a reasonable processing period.

Shipping charges, handling charges, convenience fees, and payment gateway charges may be deducted where applicable.

7. Replacement Policy

In certain cases, we may choose to provide a replacement product instead of a refund.

The decision to offer a replacement or refund shall be solely at the discretion of Niranjan Lal and Sons.

8. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been packed, processed, or shipped, cancellation requests may not be accepted.

9. Limitation of Liability

The maximum liability of Niranjan Lal and Sons for any approved claim shall not exceed the purchase value of the affected product.

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

10. Contact Information

For all return, replacement, and refund requests, please contact:

Niranjan Lal and Sons
Niranjan Lal Headquarters
Bhinasar, Bikaner, Rajasthan – 334001
India